Refund policy

Returns & Refunds

At Haven & Lore, each book is thoughtfully made and printed especially for your order. We hope it will find a lasting place in your home and become something your family returns to year after year.

Printed-to-Order Books

Because our books are printed individually upon purchase, we are generally unable to accept returns or exchanges for changes of mind.

Damaged, Defective, or Incorrect Orders

We want every book to arrive in beautiful condition. If your order arrives damaged, defective, or incorrect, please contact us at hello@havenandlore.com as soon as possible, preferably within seven days of delivery.

Please include your order number, a brief description of the problem, and photographs of the book and any damaged packaging.

We will review the concern with our printing partner and arrange an appropriate replacement or refund for eligible orders.

Lost or Missing Orders

If your order has not arrived within the expected delivery window, please contact us. We will work with our printing and shipping partners to investigate and help resolve the issue.

Cancellations

Because production may begin shortly after an order is placed, cancellations cannot be guaranteed once an order has entered production. If you need to cancel, please contact us as soon as possible.

Contact Us

For questions about your order, returns, or refunds, please write to hello@havenandlore.com.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.